Guest Communication
Instant, intelligent responses to every guest inquiry in their language, 24/7. Maurice knows your property and your rules.
AI-powered property management
Your AI agent for short & mid-term rentals
Maurice handles guest communication, check-in, deposits, monthly rent, bills, and issue resolution — 24/7, on your behalf. Reduce your workload by 80%.
80% less workload
24/7 availability
< 2 min response time
Maurice
Online — replies instantly
Today
Everything your properties need
Maurice handles every touchpoint of the tenant journey — from the first message to rent collection and beyond — so you never have to be on call again.
Automated Check-in
Collects arrival times, sends access instructions, and coordinates self-check-in seamlessly — guests always feel welcomed.
Payment Management
Handles security deposits, monthly rent, city tax, and utility bills. Sends payment reminders and follows up automatically on overdue amounts.
Issue Resolution
Resolves common guest issues during the stay without your intervention. Escalates only what truly needs a human.
Multi-language Support
Communicates fluently in 30+ languages. Your international guests always receive responses in their native tongue.
Document Collection
Collects and verifies any document: contracts, IDs, residence permits and more. For short-term rentals, automatically submits data to Alloggiati Web and Ross1000.
Up and running in minutes
No technical setup required. Connect your properties and Maurice starts working immediately.
01
Connect your properties
Setting up your properties is quick and easy. Our support team guides you through every step so you're up and running in no time.
02
Configure Maurice
Set your house rules, check-in procedures, payment policies, and preferred communication style. It takes about 15 minutes.
03
Sit back and relax
Maurice handles everything from this point. Monitor the dashboard, review conversations, and get notified only when you truly need to step in.
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Trusted by property managers across Italy
From individual owners to large portfolios — Maurice delivers results from day one.
“Maurice transformed our operations completely. Managing 250+ properties with consistent, high-quality guest communication seemed impossible before. Now our team focuses on growth while Maurice handles the rest.”
Beesprint
Property Management Company · 250+ properties managed
“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”
Giulia Ferretti
Property Manager · 32 apartments in Milan
“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”
Marco Santini
Hotel Director · Boutique hotel, Florence
“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”
Sofia Ricci
Property Owner · 2 vacation apartments, Rome
“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”
Luca Moretti
Operations Manager · 18 serviced apartments, Turin
“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”
Elena Conti
Property Manager · 45 properties, Lake Como
“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”
Alessandro Bianchi
Short-term Rental Host · 8 apartments, Naples
“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”
Francesca Romano
Property Owner · 12 properties, Sardinia
“Maurice transformed our operations completely. Managing 250+ properties with consistent, high-quality guest communication seemed impossible before. Now our team focuses on growth while Maurice handles the rest.”
Beesprint
Property Management Company · 250+ properties managed
“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”
Giulia Ferretti
Property Manager · 32 apartments in Milan
“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”
Marco Santini
Hotel Director · Boutique hotel, Florence
“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”
Sofia Ricci
Property Owner · 2 vacation apartments, Rome
“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”
Luca Moretti
Operations Manager · 18 serviced apartments, Turin
“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”
Elena Conti
Property Manager · 45 properties, Lake Como
“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”
Alessandro Bianchi
Short-term Rental Host · 8 apartments, Naples
“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”
Francesca Romano
Property Owner · 12 properties, Sardinia
Simple, transparent pricing
Pay per property. The more you manage, the more you save.
Monthly
from€15,99/ property / month
Flexible month-to-month billing. Perfect to get started, cancel anytime.
Get started- Guest communication 24/7
- Automated check-in flow
- Payment & deposit management
- Document collection
- Issue resolution AI
- Priority support
- Guided onboarding
Most popular
Yearly
€12/ property / month
Save over 25% with annual billing. Best value for committed property managers.
Get started- Everything in Monthly
- Over 25% savings
- Analytics dashboard
- Locked-in rate for 12 months
- Priority onboarding
Enterprise
Custom
For large portfolios with 100+ properties. Dedicated support and custom integrations.
Contact sales- Everything in Yearly
- Custom integrations
- Dedicated account manager
- SLA guarantee
- White-label option
- Volume discounts
Ready to reclaim your time?
Join property managers across Italy who've put guest operations on autopilot with Maurice.
No contracts, no surprises. Our team will guide you through every step.
Get in touch
Tell us about your properties and we'll show you exactly how Maurice can work for you.
Fill in the form and a colleague will call you shortly to discuss your needs.
Available — Submit the form and we'll text you
sales@mauriceassistant.com
Office
Mon–Fri 9:00–18:00 CET
Via Mauro Macchi 58, 20124 Milano
We respond to all inquiries within one business day. For our clients and urgent matters, WhatsApp is the fastest way to reach us.
Frequently asked questions
Everything you need to know before getting started.
Maurice integrates with Airbnb, Booking.com, VRBO, and all major channel managers including Lodgify, Guesty, and Hostaway. If you use a different platform, contact us — we add new integrations regularly.
Maurice is designed to resolve the vast majority of guest interactions autonomously. When it encounters a situation outside its confidence threshold, it escalates immediately with full context so you can respond in seconds — not minutes.
Yes. Maurice is fully GDPR compliant and designed specifically for the Italian market's regulatory requirements. Guest data is encrypted at rest and in transit, never sold to third parties, and retained only as long as legally required.
Most property managers are fully operational within 30 minutes. You connect your listings, set your preferences, and Maurice starts working immediately. Our onboarding team is available to assist if needed.
Absolutely. You define the tone, house rules, check-in procedures, and any specific instructions. Maurice adapts its communication style to match your brand — professional, warm, or anything in between.
Simply reach out via the contact form or WhatsApp and our team will walk you through the setup. There is no self-serve sign-up — we onboard every client personally to ensure the configuration is perfect for your portfolio.